Well, maybe the guy won his his case (I didn’t watch the whole thing), but he makes some spurious claims. UPS doesn’t charge any more than Fedex, so the main basis of his claim doesn’t hold a lot of water.
In the case of Fedex, they actually called me to ask who I wanted to clear the package. I didn’t want to take the time to research and hire another broker, who would probably charge a lot of money themselves, and hiring a third party broker would have added several days of delay in receiving the package. I didn’t consider the self-clearance option at the time, so I authorized them to do the brokerage.
I went to the Fedex website, and found the charges clearly posted (although it took a bit of searching). I knew the fees were coming, and I knew roughly how much they would be. I’m not overly happy about it, but my eyes were open going in.
In addition, most vendor’s shipping policies clearly state (for those who bother to read it) that the receiver will be liable for any duties, taxes, and fees for clearance at the international border.
That pretty much eliminates any basis for me to dispute the charges, so there isn’t really anything to “fight”.
I suspect if the guy in the video bothered to look, he would have found out the same information for UPS on their website, and if he compared it to Fedex, he would have found out that the fees are pretty similar. He also seemed to know going in that there would be fees if the shipper used UPS, so it’s not like the fees were really a “surprise”.
It’s too bad that Canada Post is on strike all the time, but in recent years they also are charging brokerage and disbursement fees, although usually less than Fedex or UPS. And they won’t release any packages until the taxes and fees are paid. At least Fedex delivered the package and then sent an invoice by mail (which, ironically, I couldn’t get right away, because Canada Post is on strike again).
Just to note, if there is nobody to pay CBSA the taxes owing, then you will never get the package. Clearing the package is not always a trivial exercise, as it requires filling out government paperwork, and requires a fairly detailed knowledge of HS Codes among other things.
I am getting a package sent from overseas in a few weeks, and even though the vendor will be sending it via Fedex (from India), I researched which HS codes will apply, and asked the vendor to mark the Fedex waybill with “Self Clearance”. Hopefully I’ll only have to pay the $4 tax this time, but it will require me travelling to my nearest CBSA office (about a 30 minute drive away) to fill out the paperwork and pay the taxes owing. For a lot of people, they would probably rather just pay the brokerage fee to save themselves the hassle.