This can happen as there is a tool change. I make these 12 at a time. That means there are 5 more bad sets out there?
Does this happen with the other YZ plate as well?
Agreed, it can’t really be the XZ plates those are a one op laser cut, far more likely the YZ plate. And the Yz plates do get a quick error check on each set but not the 16th holes, just the through cuts.
Frustration is okay, and understandable. Just take a second to think about it, I am a person that makes these. Mistakes can happen, everyone here is stunned because this has never happened before in the hundreds, or thousands I have made and sold. Sometimes things aren’t perfect, and I am sorry for that but I am sure you agree it was obviously not done intentionally. Just a mistake and as soon as I figure out what is actually wrong I will make it right.
I would have shown you the same picture, I even told you from your pictures I assumed you had it on backwards, facing the wrong way. The first few pictures you put up did not show enough for us to know exactly what was going on. This forum is full of people that like to make and fix things. Everyone has the best intentions here. Sorry it seemed to be some other way but that link was also an honest mistake with the best of intentions.
Again, I am sorry this is the first case of ever having a bad set of plate, through every single version of the LR3 plates ever. 99.9% of the time it is not my parts with the issue so we are working on that assumption.
as soon as I am sure of which part is messed up you will be sent replacements. I am trying to catch up after I emailed you the third time yesterday, I spent the rest of the day in the Emergency room dealing with a bad situation. I am sorry I did not immediately get back to you, I did tell you I was refreshing the forums waiting for more pictures and I am sorry I let you down, but I am sure you can understand why I did not get back to you until today.
This is the issue the rail corner should line up with the plate corner. It is very hard tell in any other photo as all your pictures have a almost fish eye distortion to them.
Okay I went through the entire thread. Thank you all for getting in 22 responses while I was having a bad evening.
Bryan-
1-Can you please check to see if both plates are bad or just the one. Showing both plates with the 16th inch hole facing up from a bit further away will let us get a look at them if you are not sure. If they are both messed up I will send two new ones, since you painted them hopefully it is just one, so you do not need to do them both.
2-I will need your order number so I know where to send the replacement and figure out what batch these are from.
3-Again I am sorry this happened, it is an honest mistake and I have several checks in place obviously I need to add one more. I know the set this happened on, I assumed, I played it too close and hit a screw. I assumed the first 4 sets where still good and the other two where bad. It turns out it hit the screw because I hit something else beforehand. First production error ever, and again my apologies.