USB Device Not Recognized. Device Descriptor Request Failed

Ok I am trying to connect this ramp 1.4 to the Arduino Software to put the firmware on it.
I did step by step of your instructions the minute I plug the ramps 1.4 in while the Arduino software is open the computer pops up with the message “USB Device Not Recognized. Device Descriptor Request Failed” The Arduino software won’t let me choose a port it’s greyed out.

Here is the step by step: However I can never get here because of the message above.

How to flash firmware on the Ramps 1.4
Install the Arduino software and its drivers before you plug in your board.
Unzip the firmware you need from above
Open Arduino
Sketch-Include Library-Manage Libraries
Type “U8glib” in the search box, hit enter, select U8glib, and select the number with the highest version, Install. This has never been easier.
Tools-Board-Mega 2560
Tools-Processor
Open the firmware folder and select the current .ino file
The bottom of the window will say “done uploading” when it is finished

ramp.jpg