LCD screen issue with block of nothingness

what is happening here? Rambo dual end stop firmware with lcd screen. All purchased recently from v1 shop

Dammit, looks like I need to have a work with my supplier. I think that is number 4 from this batch.

If you want to have a go at a quick fix the black should comes of with a few bendy tabs. There is a strip under there you can clean and put back together. If it works awesome, if not you got to dissect one and I will replace it. Use the contact for to get me your info.

I actually tried it yesterday and it worked! You can bend the screen away from the board to get in there a bit better.

I actually think it was just the black tabs needed to be bent down better.

I’m happy to try a fix here but I’m not certain what you are suggesting. Should I remove the black screen enclosure from the green circuit board?

Yeah, first try just snugging it down a bit.

I’m not having much luck with this fix. Can I swap it for a new one?

Yup, replied.