Trouble with z touch plate jackpot cnc

I got a jackpot cnc board, works awesome and love it but I’m having a problem with the touch plate settings. When u start a gcode it’ll ask u to insert touchplate, so i do, then it goes down touches then goes up 10mm and asks you to remove it. I remove it then stay the program and it won’t go down to the material, it’s like when the machine goes to that 10mm mark it sets itself at zero rather then +10. I’ve charged the gcode settings for the touchplate thickness and still no fix. I’m not all that familiar with editing gcode so don’t want to tinker and really mess it up. The touchplate is 0.5mm thick… very thin but i used it with the skr and i love it. Anyone can help me with this in sure it’s something stupid and simple but like i said I’m fairly new to this gcode and this forum has helped me in so many ways so far worth all of your knowledge. I appreciate the help

Sounds like the start and /or tool change gcode is wrong. Screenshot or cut and paste what you are using.

The code from the Jackpot page should work as is.