Shipping is the worst part

Hi @vicious1 ,

I was wondering if you have an update for the EU shipping? Because I would like to buy a LR4 hardware kit. I’m not in a hurry, but was just wondering if it takes days, weeks or maybe even months.

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I am guessing we are at a couple weeks now. I actually will try to get an update tonight.

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Well, they are saying another 2 weeks out. Seems like I might have been one of the first to plan ahead but definitely not the only one. Everything is backed up. Waiting on xz plates, power supplies, and steppers now.

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2 weeks is way better than 2 months! Good thing you were thinking ahead and making moves already!

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Just got some hate mail because of import taxes in Canada UPS vs USPS. Can’t win.

I tried using a different USPS shipping method to Canada, we will see if it gets returned. Honestly International shipping has been going on for so long how is it so freaking complicated still. This industry is ripe for disruption.

Any ideas for no shipping income ideas staying in this general CNC field, :rofl:?

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That sucks, sorry to hear that. That says a lot more about them than it does your shipping practices, though :expressionless:

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Well, this is really stupid, since it is always clearly sais that you as a customer have to handle the taxes. Prepaid taxes are only offered by a handful of services and only really major players…
Also: Canadians can be hateful??? Wow… :scream:

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Import taxes remain the same regardless of carrier… although Canada Post is more lax in not collecting them if the box is physically “small” (as in fits in the mailbox parcel compartment).

20% tarrifs don’t help.

UPS brokerage fees aren’t nice compared to Canada Post’s $10, but hopefully you’re not shipping UPS Standard/Ground, and instead are using one of the services that include brokerage.

As long as you shipped via the service (provider and “service type”) you said you were, it’s on them. If you shipped some other way, well, I’d never send hate mail, but I never buy from someone again when I select USPS and they send via UPS instead.

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This is for a small light box with a jackpot in it to Canada. Expedited and saver you are saying have brokerage fees paid? What might those brokerage fees cost for this shipment?

I think this is a LR kit, medium 12lb box.

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Brokerage fees depend on the declared value in Canadian funds (currently around 1.4x USD). I pasted the fee page from the current UPS rate guide in post #7 of this thread (Shipping is the worst part - #7 by dos).

So Standard vs. Expedited or Saver may or may not be more depending on the declared value. Expedited to Canada is always less than Saver AFAIK.

Perhaps it’s worth presenting Standard and Expedited as shipping options and include the brokerage rate graphic (or a link to it with a short warning about brokerage fees) somewhere in the shipping selection process.

Now after tariff applied for re stocks later… Cant imagine

I buy a lot of electronic parts directly via Alie or Temu from china.
Shipping and Tax included to the Netherlands. Great service, always delivered, no problems.
Mostly delivered within 1 or 2 weeks.

I would love to buy directly from Ryan, because he does a great job for the CNC community.
Debutants/Starters in CNC get a very complete and usable project for a very acceptable price.

Hypothetical :
A BTT SKRT Pro 1.2 from Ryan costs USD 140, ad shipping US->EU USD 30 (?) and ad 21 % VAT at the customs , that totals USD 206 or in EURO 188.
Mayby customs tarifs of 2-5 % is added + handeling € 10-15.
Probably delivered in 1-2 months ?

When i buy the same directly from BTT in China it costs me € 100,–
Delivered in 1 week.

So from the USA it costs almost double…

And net income over here is half that of the US , rest goes to taxes a 50 % …

^ This.

Anyone on this side of the border knows it’s not V1 that does it, it’s UPS. And They are THE WORST. Perhaps that hater hasn’t done a lot of cross border receiving.

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So it looks like in the end it is identical. Either you pay me to pay it, or you pay it directly. Standard is $28 plus you pay depending on item totals, expedited and saver I pay depending on value, ($108-$121) in the example above.
Seems same same to me.

Okay, so I would love to but that costs an extra $400/month on my shopify plan, plus I have to change how I ship items as that only goes by weight not size, I currently ship by weight and size.

Unless I move everything to a fulfillment center it loos like there is no easy option here.

1-3 weeks depending on your local gov, carrier.

yes, because I have to pay to import it, handle it, absorb any defects, pack and ship.

There is just no easy way around shipping low cost hardware items to every single country in the world. If I sold one item with a fixed value I could probably really hone in on the deal, but the variability of the value, size and weight of the orders here make this an infinite sliding scale.

The E-Packet, revolutionized exporting. If we had something similar in the US we could play ball but we just don’t.

I can sell direct using affiliate links and drop-shipping but I have a hard time thinking that is the right solution that will pay the bills.

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It’s not going to work I guess. I hope your provider for the EU works out, that would be swell. :slight_smile:

Prusa should deliver the Core One soonish as well, so I could print parts for the EU. :stuck_out_tongue:

The difference is the speed (but only a day-ish) and the surprise. If it’s the same and they pay up front by using Expedited, they don’t have to know the brokerage fee chart, and you don’t get hate mail. And they don’t get panicked calls from UPS Standard trying to get authorization to act as the broker to clear it in time so it doesn’t end up getting sent to a holding warehouse (and billed by the day to stay there).

Ideally you find a USPS service level/method that works most of the time, or consider other providers. Or do nothing… I don’t know your volume to Canada (and don’t need to); maybe its not a problem worth solving.

I really don’t understand why it is only Canada that is the issue. No other countries have mentioned any super crazy unexpected fees.

They don’t seem to be unexpected, as they aren’t in Germany/the EU. We have taxes of ~20% on everything that gets imported (and that includes shipping), so I pay another 20€ if I bought something that costs 80€ plus 20€ shipping. I have to pay it before I get it as well. That sucks, sometimes you forget, but it should not surprise anybody, it’s been there forever.

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That makes sense, thanks.

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